物流政策

【SHIPPING】

Thank you for shopping at Versa! We are pleased to offer free worldwide shipping on all orders. We strive to process and ship your order as quickly as possible.

 

Taxes Included

We want to make your shopping experience as seamless as possible, which is why all taxes are included in our shipping costs. When you order from us, there are no hidden fees or unexpected charges. If you have any questions or need further information, please don't hesitate to contact our customer support team. Your satisfaction is our priority.

 

Order Processing Time

Please allow 2-10 business days for us to process and fulfill your order before it is shipped. We make every effort to expedite this process. The long processing time is due to all the products we sell are hand made and some are made to order.

 

Shipping Time

Once your order is shipped, the estimated delivery time is 5-20 business days, depending on your country or region. Please note that these are estimates, and actual delivery times may vary due to factors outside of our control, such as holidays, natural disasters, or pandemics.

 

Standard Shipping Times

• North America
   United States (Mainland): 5 - 12 days
   Alaska, Hawaii, and other US regions: 10 - 20 days
   Canada: 5 - 14 days
   Mexico: 10 - 17 days
• Europe: 5 - 12 days
• Australia/New Zealand: 6 - 14 days
• Asia
   Southeast Asia: 5 - 8 days
   Others: 5 - 14 days
• Latin America: 10 - 20 days
• Other Countries: 10- 20 days

 

What if my shipping address is wrong?

If you noticed that your shipping address is incorrect, please be sure to contact us right away! We still can update it if the order has not been shipped yet. Once the order has been shipped, we are unable to change it anymore so please double check it before submitting an order.

 

 Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking ID and a link to track your package. You can also track your package by visiting our Tracking Page via chat or on track my order part. Please allow 1-3 business days for the tracking information to appear.

 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

 

Return Shipping

Please note that you are responsible for the cost of return shipping. For more information on returns and refunds, please refer to our Return and Refund Policy.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, please contact your respective shipping carrier directly. You can find the carrier's contact information on our Tracking Page or in the shipping confirmation email. Please also contact us so we can assist you with your claim.