退款政策

【RETURNS & REFUND】

Thank you for shopping at Versa. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returns and refunds.   

 

Order Cancellation

You may cancel your order within 48 hours of placing it. To cancel your order, please contact us at kibistudio35@gmail.com.

Upon cancellation, please allow 3-5 business days for the refund to be processed and credited back to your original payment method.

Once the order is processed we will be unable to make any changes. We kindly request that you wait until the order arrives and then follow the return procedure.

 

Return & Exchange Conditions

Items returned without authorization will not be accepted.

The time frame for return & exchange must not exceed 7 days from when the original order was received.

To be eligible for a return, your item must meet the following conditions:

·Unused and in the same condition that you received it.

·In the original packaging.

·You will be responsible for the return shipping fees. 

·Returns or exchanges with no tracking will not be processed.

Please Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Return/Exchange Process

Step 1: Initiate your return/exchange

E-mail us at kibistudio35@gmail.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges, and then a “Return & Exchange” authorization will be sent to you.

Step 2: Ship product back

Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It's better to use the shipping method that provides tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier, and no refund will be issued.

Step 3: Refund or exchange

When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds: In certain situations, only partial refunds may be granted, at our discretion. This includes items that are not in their original condition, are damaged (not due to our error), or are missing parts.

Rejected Refunds: If your return is rejected, we will notify you via email with the reason for the rejection. The item will be returned to you at your expense.

Please note: Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

 

Refund Policy for Undeliverable Packages

If a package is deemed undeliverable by the shipping carrier and is returned to the sender, the customer will be responsible for paying the shipping fee to have the package reshipped. We do not offer cancellation or refunds for undeliverable packages.

Undeliverable packages may occur due to reasons such as an incorrect shipping address, failed delivery attempts, or refusal to accept the package. It is the responsibility of the customer to ensure that the shipping address is accurate and that someone is available to receive the package during the delivery attempts.

If a package is returned to us as undeliverable, we will contact the customer to inform them of the situation and provide instructions for reshipping the package. The customer will have the option to pay the shipping fee for reshipment.

 

Non-Refundable Items

·Items that were worn or sent to you as a Replacement/Exchange cannot be returned again.

·Sale items are non-refundable unless otherwise stated.

 

What if the item I ordered arrived broken or damaged?

For sudden instances or cases, we will make it up to you by sending a replacement. We take great care in selecting the manufacturers of our curated collection. If you discover a flaw or fault in the item, please contact us within the first 48 hours of receiving it.